Privacy Policy
Effective Date: June 8, 2026
At Milan Palace ("we", "our", or "us"), we operate a local-first conversational customer assistant framework via WhatsApp and Web channels on our website milanpalace.in. This Privacy Policy details how we collect, process, store, and safeguard your personal data when you interact with our AI-powered assistant.
1. Information We Collect
When you message us or submit inquiries, we may collect:
- Contact Details: Your name and phone number (from WhatsApp profiles or contact forms).
- Event Specifics: Information you volunteer regarding your planned events, such as guest count, budget, catering preferences, and event dates.
- Chat History: Transcripts of your chat interactions with our automated system.
- Technical Metadata: Browser referrer, regional clock time, and timezone metadata when using the web client.
2. How We Use Your Information
We use your information exclusively to:
- Provide automated event pricing estimates, guest packages, and booking schedule availability.
- Connect you with our venue management team to finalize event bookings.
- Improve the responsiveness and accuracy of our local AI assistance.
3. Local Storage & Security
We prioritize your privacy by keeping your data secure:
- Local Sovereignty: All chat logs, event dates, and personal contact info are stored strictly on our secure, local workstation databases located in India. We do not use third-party SaaS customer databases or share your personal details with external AI processors.
- Transient Transport: Meta APIs are used purely as a transient transport medium to deliver automated WhatsApp messages between you and our local server.
4. Third-Party Services
Our assistant may leverage external web search features (such as Serper.dev/Google) to fetch general information. No personally identifiable information (PII) is ever transmitted to search queries or external entities.
5. Your Rights and Data Deletion
You have the right to access, rectify, or delete your conversation records and contact info. If you wish to purge your chat transcripts or profile details from our records, please refer to our Data Deletion Instructions.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at: