Data Deletion Instructions
Effective Date: June 8, 2026
At Milan Palace, we value your control over your personal data. We operate a local-first conversational customer assistant framework via WhatsApp and Web channels. In compliance with Meta Developer policies, this page describes how you can request the permanent deletion of your personal data and chat history from our systems.
How to Request Data Deletion
You can request the deletion of your chat history, contact profile, or event preferences at any time. We do not store or lease your data to third-party advertisers. All data is deleted directly from our local databases in India.
Follow these steps to submit a deletion request:
- Send an email to our Data Protection Team at info@milanpalace.in OR message us directly on WhatsApp at +91 93247 20425.
- Provide the subject line: "Data Deletion Request".
- In your message, please provide the WhatsApp Phone Number or Web Session ID you used to interact with our assistant.
What Happens After You Submit a Request?
- Database Purge: Upon receipt, our system administrator will execute our data purging protocol, which permanently wipes your profile, event bookings draft data, and all chat transcripts from our local TimescaleDB database and Redis cache.
- Processing Window: Your data deletion request will be processed, and all data permanently erased, within 24 to 48 hours of receipt.
- Confirmation: We will send a final email or message confirming that your data has been successfully deleted from our local workstation server.
Contact Us
If you have any questions or require support regarding your personal data, please contact us at: